Warranty Service

A longer and more comprehensive guarantee service for you

Charge Details

Lifetime warranty on key components cams and indexing drives

Model≥ 2 years< 2 years
MR-ZK Series3000$1500$
OtherPlease consult customer service

Lifetime warranty on key components cams and indexing drives

We value each of our customers. We can appoint our engineer to the customer to install and debug the new machine upon request of customer. We can provide the customer with the user training for better operation and maintenance of the machine, but the travel expense and the remuneration of trainer should be paid by customer.

  • Instruct installation and running test fee —— The buyer shall provide the accommodation, meal, local traffic, international round-trip plane ticket and cover person insurance for installation technical send by the seller, the service engineer fee is free for first day and it will be USD100/person/day from 2nd day.
  • Technicians number —— 1 person
  • Installation time —— about 7 working days, If you need we will offer training service, for 4 or 5 days usually.
  • Defective spare parts can be replaced for free charge by post.

Our Engineers and Accessories Room

Our machine is very durable, the service life is very long, good maintenance can reduce unnecessary trouble, so we wrote a series of articles about maintenance:

Packaging Machine Maintenance Guide
Operation Process & Jobs Division of Packing Machine
Guidelines for safe winterize of packaging machines
Machine Preventive Maintenance Schedule
Premade Pouch Packaging Machine Fault Check and Repair